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FAQs

What are your shipping costs?

We offer complimentary premium shipping for all domestic orders. International shipping will depend on the country, or offer. Your order will be delivered to your home at your convenience. If you have any other questions about shipping, please feel free to contact us.

What is the delivery time?

Shipping time ranges between 7 and 14 days. Occasionally, deliveries may be delayed due to unforeseen events beyond our control, in which case we'll do our best to refund or replace your order as soon as possible.

How can I track my order?

You can track your order at any time using our official tracking page. Simply enter your order number, email address, phone number, or tracking number.

What happens if my order arrives damaged or incorrect?

Please contact us promptly and include images of the damaged or malfunctioning goods. We will find a solution, including a replacement as soon as possible.

How can I return my order?

You can return your order within 30 days of delivery. Request a Return of Goods Form to start the return process. For more information, please review our refund policy for more details.

About us

Element & Co. was founded in 1995 with a vision of blending classic, timeless style with fresh perspectives from innovative, emerging designers across the globe. Explore our thoughtfully curated collection of clothing, footwear, and accessories, where enduring elegance meets contemporary creativity.

At Element & Co., we celebrate fashion that honors tradition yet boldly embraces what's new—keeping you effortlessly sophisticated and uniquely stylish.

Satisfied customers

Excellent

4.8

/ 5

based on 3,067 reviews

Stylish Finds!

Emilia Blouse is stunning. The butterfly collar adds such a chic touch. A little smaller, so order one size up to be sure, but not too bad. Emilia Blouse is stunning. The butterfly collar adds such a chic touch. A little smaller, so order one size up to be sure, but not too bad. Emilia Blouse is stunning. The butterfly collar adds such a chic touch. A little smaller, so order one size up to be sure, but not too bad.

- Samantha W.

Good quality for the price

The EasyStride Shoes are so comfy! Perfect for my daily walks. I thought they would be cheapies, but they're good quality. A++ The EasyStride Shoes are so comfy! Perfect for my daily walks. I thought they would be cheapies, but they're good quality. A++ The EasyStride Shoes are so comfy! Perfect for my daily walks. I thought they would be cheapies, but they're good quality. A++

- Michael T.

Nice shop

The site's so easy to navigate. Found what I needed in seconds. ✅ The site's so easy to navigate. Found what I needed in seconds. ✅ The site's so easy to navigate. Found what I needed in seconds. ✅

- Tyrel J.

Really surprised at the quality👖

The Blake Casual Joggers are beyond comfortable. Great for lounging or going out. I'm a dancer so it's also a good pair that doesn't rip or anything. The Blake Casual Joggers are beyond comfortable. Great for lounging or going out. I'm a dancer so it's also a good pair that doesn't rip or anything. The Blake Casual Joggers are beyond comfortable. Great for lounging or going out. I'm a dancer so it's also a good pair that doesn't rip or anything.

- Kwon L

A must-have!

The GraceEternal Coat is divine. Warm, elegant, and timeless. Will come back for more good finds. The GraceEternal Coat is divine. Warm, elegant, and timeless. Will come back for more good finds. The GraceEternal Coat is divine. Warm, elegant, and timeless. Will come back for more good finds.

- Olivia R.

I've become a regular for a reason

Element has become my go-to. Reliable, fast, and high-quality. Thanks Mindy!!! Element has become my go-to. Reliable, fast, and high-quality. Thanks Mindy!!! Element has become my go-to. Reliable, fast, and high-quality. Thanks Mindy!!!

- Noel G.

Quick delivery and service.

Shopping at Element is always a breeze. Shopping at Element is always a breeze. Shopping at Element is always a breeze.

- Mia F.

Shop Love! 💖

Never had a smoother payment process. Plus, their customer service is top-notch. They give you a tracking number, which is convenient. Never had a smoother payment process. Plus, their customer service is top-notch. They give you a tracking number, which is convenient. Never had a smoother payment process. Plus, their customer service is top-notch. They give you a tracking number, which is convenient.

- Elane

The shirt was nice

Had to process a refund because I'm bigger than a normal L, and it was hassle-free return, so I bought the right size. Great customer support. Had to process a refund because I'm bigger than a normal L, and it was hassle-free return, so I bought the right size. Great customer support. Had to process a refund because I'm bigger than a normal L, and it was hassle-free return, so I bought the right size. Great customer support.

- Oliver B.

Love my new bag 😍

Absolutely love the FlexFit MetroPack! It's my go-to for city adventures. Durable, good quality and stylish! Absolutely love the FlexFit MetroPack! It's my go-to for city adventures. Durable, good quality and stylish! Absolutely love the FlexFit MetroPack! It's my go-to for city adventures. Durable, good quality and stylish!

- Jakie S.

Good shop

Got my HealthStep Sneakers earlier than expected. Impressive service! Love the detailed product descriptions. Makes shopping so much easier Got my HealthStep Sneakers earlier than expected. Impressive service! Love the detailed product descriptions. Makes shopping so much easier Got my HealthStep Sneakers earlier than expected. Impressive service! Love the detailed product descriptions. Makes shopping so much easier

- Daniel M.

I recommended this shop to my sister

Athena Orthopedics gave me back my walks. Best decision ever! Responses from customer service are lightning fast. Really makes a difference. Athena Orthopedics gave me back my walks. Best decision ever! Responses from customer service are lightning fast. Really makes a difference. Athena Orthopedics gave me back my walks. Best decision ever! Responses from customer service are lightning fast. Really makes a difference.

- Sarah D.

  • Free premium shipping

    Complementary delivery on all purchases.

  • 100% Secure payment

    We offer safe and secure SSL encryption.

  • Easy returns

    30-Day Money Back Guarantee.

  • 24/7 Customer service

    Available everyday, night or day.